What our Customers say...


We called SERVPRO when we had a sewage back up and they were on the scene in under an hour on a Saturday night. Everyone I dealt with at SERVPRO was professional, courteous and helpful. Their cleanup work was top notch and thorough. I highly recommend them.

When you wake up in the middle of the night to water pouring through the ceiling of your first floor from the 2nd floor YOU panic am I right? What do you do how do you handle this? Thankfully SERVPRO came in and handled this panicked situation with such care and professionalism that the panic subsided into relief. Relief knowing my home was placed in such good hands. I’m so grateful for SERVPRO of Metairie’s knowledge and direction and I highly recommend this company for any and all mitigation.

Thank you Brian, Jordan, and Chino for going above and beyond in helping us doing not only the big things like demo and mitigation, but down to helping us move items to start the next phase of our home reconstruction. I love that SERVPRO New Orleans is a one stop shop for all services!

Our office took on water from the recent heavy rain. When we finally decided the job was too big for us to handle on our own we immediately called SERVPRO. A team was dispatched to check out our situation. They were here in 15 minutes and it was after normal business hours. Jordan, Rey, and James showed up with over 20 drying fans, dehumidifiers, and all kinds of equipment to dry us out. In addition, they continued to show up daily to test the levels of moisture

James, Cody, Chino, & Billy were all very kind, caring, & professional. Made an upsetting water damage situation bearable! Appreciate you all!


Jordan and Rey were efficient and polite, explaining each step of the process thoroughly. They were on time each day and we very much appreciate the work they did.

Great service, worked well with my insurance company to make sure all my needs were taken care of. Worked professionally and quickly, no one at that company could be called lazy. Made a difficult process as pain free as possible. Would definitely recommend to anyone needing water clean up. All departments work together to make it a great experience.

They mean business. Were on the scene immediately, tackled the big issue we had instantly. Outcome was beyond satisfaction. Their expertise was well welcomed. Highly Recommended! ("Like it never even happened.")

SERVPRO, as always, arrived promptly, advised me on my options and next steps, handled the job and provided all necessary paper work needed to help with insurance. Their work is always professional and given the obstacles of COVID were ready to safely adhere to our policies.

SERVPRO did an outstanding job restoring my condo back to livable. I had a fire that caused major damage in the master bedroom, bath and closet. There was smoke damage throughout the rest of the condo that even extended to the inside of my closed dryer. They did everything needed to have a contractor come in and rebuild, including the carpet and ceiling scrapping. The work they did was efficient as they finished sooner than expected. To walk through the door today, you cannot tell there was ever a fire.

Thank you SERVPRO, for your professionalism and efficiency. I would definitely recommend you in the future.

I had serve pro come out for fire damage and Jeremiah was great! Will definitely use them again  


very professional, well mannered, and did an outstanding job with everything I needed! Would definitely recommend his crew and business! Would not think to go anywhere else.

This is the second time we've used them..great job!

We had some water damage after a pipe broke behind our refrigerator. Most of our bottom floor was flooded and water had seeped into the walls. SERVPRO came and cleaned up after the damage. They had the equipment necessary to dry out the floors and walls. I believe it was Carlos who came to help. He was respectful, timely, and thorough during the cleanup process. I highly recommend this company.

Tristian was very knowledgeable and helpful 

We had a kitchen fire that caused smoke and fire extinguisher powder to go throughout our downstairs. James and his crew are AMAZING! I have been so impressed with their attention to detail, courtesy, and communication. Excellent job! I can’t imagine anyone doing any better!

Kevin was awesome, great personality, service adaptability to my schedule and was always on time!

Very professional and quick response! I called on Mardi Gras Day at 4 am! Kevin Green was here within 2 hours. Awesome job getting the water out of my house and drying the walls and flooring.

The team was extremely responsive, courteous, professional and efficient. They came within an hour of calling with a large team. I was in touch daily with the project manager and owners about the timeline for the restoration/remediation, and they were always available for questions. They did a fantastic job and I highly recommend. I appreciate the customer service and job execution.

Office flooded. They came out fast. Kevin was absolutely amazing. Easy to contact and communicate with. Did a great job. Highly recommend.

Mr. Kevin Green was very helpful, he explained step by step every day he was at our location, I will strongly recommend this service, job well done, they not only care about the situation but also they care about us the clients... I will give him a 100% satisfaction warranty! Thank you very much!

SERVPRO came when my husband accidentally burned half of our kitchen. They were professional, quick, and restored my kitchen back to what it was. Thank you SERVPRO.

I had a drain line leaking into the ceiling and down the wall of my downstairs bathroom. I was able to find the leak and stop it but was concerned with the amount of water damage that had already been done. I called SERVPRO and they jumped on the job immediately by coming over to assess the damage and test for mold. They placed several fans and dehumidifiers in the bathroom for a couple days to completely dry the room and walls. These guys were quick, knowledgeable and professional and I will definitely use them again!

I contacted SERVPRO® to do a job for me cleaning up my sister’s house. My sister, Laura, is handicapped with cerebral palsy and unfortunately is also a hoarder. There was a trail through the house of about 12” wide with papers and debris 2’ high. I met the crew when they showed up for the first day’s work and I was so impressed by the efficiency of the tech crew and their regard for my sister’s things.

Everybody who came to my office from SERVPRO® was excellent! I felt confident after they arrived, that everything would be OK, and it was.

I had two small children present, and the team was very courteous in handling their questions and curiosity. 

Very good service.  I felt comfortable leaving the key in their hands to handle everything.  

Outstanding employees, prompt response, trustworthy, took extra care around my wife's medical condition. Continuous on site supervision was impressive. I would recommend SERVPRO® of New Orleans Uptown & Mid-city to anyone. 

SERVPRO® of New Orleans Uptown & Mid-city is always ready whenever I need them. They provide quick service with the appropriate response no matter how big the job!

I did not anticipate the kind of hazard that mold could be, but fortunately, it wasn’t around for very long once I got ahold of your company. Your team is the real deal. 

The flooding could have been so much worse to my home if not for the rapid response of your team, thank you all so much for the dedication that you have to your customers. 

Many depend on the business for providing for their families, and I worried that the recent fire would keep all of my employees out of a job for a long time. Your company was remarkable fast and expertly attuned to fixing our problems. We all thank you. 

Job well done, crew worked weekends to ensure demo completed as quickly as possible.

This team helped my unfortunate experience be as painless as possible. They were always happy and carried a welcoming spirit! Thank you SERVPRO® of New Orleans Uptown & Mid-city

Fabulous work! The guys were polite, nice and I was amazed at how neat they left things after each day. I was pleased with the entire experience! Outstanding work!

The crew was great and so cooperative in working around our schedules. Great work SERVPRO!

Excellent Service 

Outstanding services