Recent Posts

Generator Tips During a Storm | SERVPRO of New Orleans Uptown & Mid-City

10/15/2021 (Permalink)

With the crazy weather patterns in NOLA the past year, it is important to be prepared in the event of another disaster. We recommend having a generator handy in the event the storm impacts last days on end. In order to ensure your generator is functioning properly take these maintenance tips into consideration. 

The typical life expectancy for a generator is between 20,000 and 30,000 hours, serving a crucial role while waiting for a storm restoration company to come to your business. 

Weekly
You are going to need to perform small maintenance tasks every week. These include:

  • Running the engine
  • Checking for alarms or warnings
  • Ensuring adequate fuel levels for an emergency
  • Setting the engine to auto mode
  • Checking that the circuit breaker is closed
  • Ensuring there are no leaks

Monthly
On a monthly basis, you will need to spend more time checking fluid levels, such as the coolant and oil. You should also check the battery to ensure you are ready for a disaster.

Bi-Annual
You are going to want to check the thermal protection levels every six months. At the same time, inspect the drive belts to ensure they have the proper tension and are in good condition.

Annual
A certified technician will need to come out every year and perform crucial tasks, such as changing the engine oil, fuel filter, air filter, and spark plugs. If any extra maintenance is needed, like a coolant system flush, your technician will perform these items at your annual service. 

Taking precautions like this can have many benefits for your home or business. The primary one is that you put off replacing your equipment longer. If you are looking to push the maximum number of hours and avoid generator problems, you need to consider required preventative maintenance.

For any storm-related damage, call the storm professionals at (504) 468-3047.

Commercial Fire Drill Tips

10/7/2021 (Permalink)

Most companies require yearly fire drills in order to ensure safety and follow fire department guidelines. Many employees and managers dislike fire drills due to the interruption during the day. However, these drills could save lives at some point. 

Here are some tips to follow to help with fire drill seriousness. 

Always take them seriously. Leading by example is a great way to get employees on board. Also having drills without warning will allow for employees to take them more seriously. 

Prepare your team ahead of time. Before there ever is an actual drill, make sure employees know what the fire plan is. Especially if you work in a high-rise building, making sure employees know where exits and emergency starewells are is important. 

For employees that could be dealing with customers during a fire drill, provide them with a few bullet points they can use during their conversation.For example, due to a local emergency, the call must be disconnected and we will return your call once we are back.

If your business experiences a fire, we have the resources in order to mitigate both fire-damaged items and smoke-damaged items. We can get your employees back into the office in no time. 

Steps to Take Immediately After the Power Goes Out

10/4/2021 (Permalink)

Power outages are especially common in the New Orleans Area, especially after Hurricane Ida. It is important to understand what to do during a power outage.

Turn On Your Emergency Lights:

Make sure your emergency lights are somewhere accessible in case you have to find them in the dark.  Ideally, keep a flashlight in each room of your home.

In general, it is better to use battery-operated lights instead of candles because of the fire risk.

See If Your Neighbors Have Power:

If your neighbors still have electricity, then the problem is likely inside your home.  Start by checking the main fuses or circuit breakers to see if they have blown.

Check the Extent of the Problem:

If your neighbors also don’t have electricity, you’ll want to see how widespread the problem is.  You can do this by calling your power supplier, Entergy.

Contact Family Members:

During large power outages, stoplights and streetlights can go out too – making it unsafe to drive.

If your family members aren’t at home, get in contact with them

Unplug Appliances:

When the power comes back on, it can cause a huge power surge which may damage electronics.

Unplug all your expensive electronics from the wall so they don’t get damaged when the power comes back on.

See if Water is Safe to Drink:

When the power goes out, call your local authorities to see if the water is safe to drink.

Keep Fridge and Freezer Closed:

Food kept in an unopened refrigerator will stay cold for about 4 hours.

A full freezer will keep its temperature for about 48 hours.

Save Your Phone’s Battery:

Turn off any power-consuming apps on your phone to save its battery. 

Stay Cool (Summer Power Outages):

If the power outage occurs during a heatwave and you have health conditions, then you might need to evacuate your home to a cooler location, such as a shopping mall or church.

Stay Warm (Winter Power Outages):

If the power outage occurs during winter, now is the time to start using your emergency heating method. 

Be cautious about using generators, camp stoves, or grills for heating as they can cause carbon monoxide poisoning.

Commercial Relationships Are Important To Us

10/1/2021 (Permalink)

While we deal with Hurricane Ida's aftermath we are reminded of the importance of customer relationships. During the year our Sales team likes to make sure our customers are informed about who we are, and what services we perform. 

More often than not we receive calls from previous customers or customers who found out about us after learning about our services from a friend or family member. We always make sure to have a quick response time but calling on our sales team directly often expedites services. 

On top of that, clients who have an ERP, are often able to have mitigation services done ASAP. Because the ERP lets us know points of contact, and information about the building, we are able to perform services quickly. This saves our clients time and money!

If you’re responsible for the upkeep of a business or building, give us a call and allow us to help develop an Emergency Ready Plan to keep you one step ahead!

Hurricane Ida Clean-up Continues

9/20/2021 (Permalink)

The SERVPRO of New Orleans Uptown & Mic-City office staff, project managers, franchise owners, and technicians have been working around the clock to help aid our community from Hurricane Ida's damages.

To get on our waitlist for any storm-related damages please call our office at (504) 468-3047. 

Storm tips post-hurricane: 

Cean-up

Clean up safely – wear protective clothing and gear, use a mask and ask for help moving heavy debris. Make sure to document ALL losses and any demolition work you perform yourself. 

Beware of Scammers

Unfortunately, after a disaster, there are often many rumors and scams. Protect yourself by always checking sources of information and learning how to spot scams.

Do not trust anyone who offers financial help and then asks for money or personal information.

Other Assistance

FEMA is here to help. Apply for assistance at DisasterAssistance.gov.

About SERVPRO
Founded in 1967, the SERVPRO franchise system is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO's professional services network of more than 1,500 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss situations. Providing coverage in 48 states, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners. All SERVPRO franchises are independently owned and operated.

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO Franchise Professionals are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2017 California wildfires
  • 2017 Hurricane Irma
  • 2017 Hurricane Harvey
  • 2016 Hurricane Matthew
  • 2015 Carolina floods
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Our Commitment to 5-Star Service!

9/16/2021 (Permalink)

Our customers are the reason for SERVPRO® New Orleans Uptown & Mid-City's continued success. We have established great professional relationships in NOLA, and many jobs come from referrals from previous customers! Here are a few of the 5-star Google reviews that we have recently received. 

"Working with Sean, Jordan and Chino was a pleasure. I as a Property Manager felt it was one of the best teams I have ever worked with. They were professional, with great courtesy and delivered with great work as expected.
I highly recommend their services." - G Diaz

"Tristan White/crew were extremely helpful- did a great job! They showed up on time, worked hard, cleaned up and completed the project quickly and as scheduled. We would definitely recommend to anyone." -Brianna M.

"I was so impressed with the service that SERVPRO provided. I felt horrible with all the fire and smoke damage I had on my house, but they made me feel comfortable and confident that they could help get my house back in order. I would highly recommend them!" - CG

Call Us Today!

SERVPRO® of New Orleans Uptown & Mid-City has a team of highly trained technicians on-call 24-hours a day to respond to residential and commercial property damage emergencies in NOLA. Call us today at (504) 468-3047. We’ll restore your property damage, “Like it never even happened.”

Don't Fall Victim to Fire Damage | SERVPRO of New Orleans Uptown & Mid-City

8/25/2021 (Permalink)

"A person who fails to plan, plans to fail."

Even when taking safety precautions, you can fall victim to a house fire at a moment's notice. In order to be prepared for a devastating event such as a house fire, it is important to have a plan in place and make sure all family members know what to do during a fire.

A fire damage cleanup plan for your New Orleans Uptown & Mid-City home should include:

  • Install the right number of smoke alarms. Test them once a month and replace the batteries at least once a year.
  • Teach children what smoke alarms sound like and what to do when they hear one.
  • Ensure that all household members know two ways to escape from every room of your home and know the family meeting spot outside of your home.
  • Establish a family emergency communications plan and ensure that all household members know who to contact if they cannot find one another.
  • Practice escaping from your home at least twice a year.
  • Make sure everyone knows how to call 9-1-1.
  • Teach household members to STOP, DROP and ROLL if their clothes should catch on fire.
  • Plans for where you and your family will stay after a fire.
  • The details of your insurance company.
  • A file of important information about your family and pets, including medical needs.
  • Emergency contact details such as your doctor, vet, and a fire damage cleanup company.

Never enter your home until you have clearance from the fire department. Many homes are not structurally sound after a fire. The next step is to call SERVPRO of New Orleans Uptown & Mid-City. We can take care of every aspect of fire damage cleanup, from removing soot stains and smells to overseeing redecorating and structural repairs.

If you need a fire damage cleanup company, you can trust, call SERVPRO of New Orleans Uptown & Mid-City (504) 468-3047.

New Orleans Home Cleaning and Fire Safety

8/23/2021 (Permalink)

Spring is in full swing and if you haven’t started your spring cleaning, now is the time! Not only will it get your house in tip-top shape, but you can also look for any areas that can cause fire damage in your New Orleans home.

Replace batteries in your home.

Batteries can die in items even if you aren't using them often. Start with replacing the batteries in your smoke detectors, carbon monoxide detectors, and flashlights. Other batteries that may need to be changed are security cameras, alarm systems, and smart locks on your home.

Dryer Vents

Other than routinely cleaning your lint filter out before and after loads, you should also be making sure that the outdoor dryer flaps are not blocked by build-up or animal nests. This can be a DIY project or you can hire a professional. 

Check on any extension cords.

Check to make sure that extension cords are not overloaded, frayed, or cracked. Replace where needed and try to move electronics if too many are in one extension. 

Propane/charcoal grills should remain outside.

Your propane/charcoal grill should be stored and used outside only. Make sure that the grill is routinely cleaned and someone is always tending to the grill when in use. 

Clean outside debris

Make sure to clean up dead leaves and trash from around your house. These items may be dangerous if exposed to heat, and in the event, there is a fire it will exacerbate it. 

SERVPRO of New Orleans Uptown & Mid-City is here to help with any preventative cleaning needs or fire needs. If emergency services are needed due to a fire or any other disaster give us a call 24 hours a day at (504) 468-3047.

New Orleans Cleaning Experts

8/10/2021 (Permalink)

We are Cleaning Experts

SERVPRO of New Orleans Uptown & Mid-City is here to help during this uptick in COVID-19 cases. This is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

According to protocols set forth by the Centers for Disease Control and Prevention, our team members are prepared to clean and disinfect your home or business. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs daily.

The CDC encourages the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call us today!

If your home or business needs deep cleaning services, call the experts today – SERVPRO of New Orleans Uptown & Mid-City- (504) 468-3047

New Orleans' Water Removal Team Discusses Equipment And Drying Procedures

7/21/2021 (Permalink)

SERVPRO Technicians Are Highly Skilled in the Water Removal and Drying Processes to Protect New Orleans Properties

Whenever water enters your home in New Orleans, many of your possessions and structural materials are at risk of undergoing extensive damage. Excessive moisture can ruin the carpet and weaken the structural strength of wooden materials. Wet organic materials like paper and wood are food sources for mold and can be affected if given enough time and the right temperature.
 
When preventing microbial growth resulting from a broken pipe or malfunctioning appliance, moisture levels must return to preloss conditions within 48 hours. The water removal process in New Orleans first involves extraction, then rapid structural drying. Using specialized equipment, our SERVPRO technicians utilize the two methods and drop moisture levels quicker than conventional companies can do.
 
The most drenched areas of the building get worked on first, after the source of the water has been fixed. If there is two inches or more of standing water inside the house, then a submersible pump sucks up the water and pumps it into a sewage drain. Next, depending on the type of affected material, our SERVPRO technicians use different extraction tools.
 
Some extraction wands are designed to remove water from flat non-porous surfaces like wood floors. For cleaning saturated carpet and pad, a weighted extraction tool can be used to compress the carpet and increase the effectiveness of the extraction process. We can also provide a Rover, a mobile SERVPRO technician-driven device. The equipment uses the weight of the operator standing on top of it to squeeze the soft fibers in the carpet to pull out as much moisture as possible. For cleaning pieces of furniture and other items containing upholstery, a smaller handheld wand can be implemented.
 
After extraction is complete, the drying stage begins. During the dry-out step, we use equipment to create an environment that speeds up evaporation. Air movers get placed around the wet region and are positioned so that they hit wet surfaces at a 45-degree angle and push air in a counterclockwise motion. Dehumidification systems are then placed in the room to pull moisture out of the air and exhaust hot air out for the air movers to use. These steps of the water damage and restoration service may take many days, depending on the severity of the water intrusion, time left untreated, temperature, and the structure involved.
 
Moisture levels get monitored each day the equipment is set up. We utilize infrared cameras, thermal hygrometers, and regular moisture meters to know when we have achieved our baselines needed for correct moisture content levels. Once the levels reach what they were before the loss, we remove our equipment. If you ever need assistance with water-related issues, contact SERVPRO of New Orleans Uptown & Mid-City at (504) 468-3047 24/7.

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